Personal Information You Provide

When you interact with our financial education platform, we collect information you voluntarily share with us. This helps us provide personalized learning experiences and respond to your inquiries effectively.

• Contact details including your name, email address, and phone number when you sign up for our programs or contact us
• Educational background and financial goals when you complete our assessment forms
• Payment information when you enroll in paid courses (processed securely through our payment providers)
• Communication preferences and feedback you provide about our services

Automatically Collected Information

Our website automatically collects certain technical information to improve your browsing experience and help us understand how our platform is being used.

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on our site, and click behavior
• Location data (general geographic area based on IP address, not precise location)
• Cookie data and similar tracking technologies as outlined in our cookie policy

Educational Services

• Customizing course content based on your skill level and learning objectives
• Tracking your progress through our programs to provide appropriate support
• Sending educational materials and updates about your enrolled courses
• Providing certificates and completion records for finished programs

Communication and Support

• Responding to your questions and providing technical support
• Sending important updates about course schedules and program changes
• Sharing relevant financial education resources and industry insights
• Conducting satisfaction surveys to improve our services

Platform Improvement

We analyze usage patterns and feedback to continually enhance our educational platform. This includes improving course content, website functionality, and developing new learning resources that better serve our community.

Third-Party Service Providers

We work with carefully selected service providers who help us deliver our educational services. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

• Payment processors for secure transaction handling (they never store your payment details on our systems)
• Email service providers for course communications and updates
• Learning management system providers for course delivery and progress tracking
• Analytics services to understand website usage and improve user experience

Legal Requirements

In rare circumstances, we may need to disclose your information to comply with Australian law, respond to legal processes, or protect the rights and safety of our users and the public.

Access and Correction

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or outdated information
• Receive a copy of your data in a commonly used electronic format
• Update your communication preferences at any time

Deletion and Restriction

You can request that we delete your personal information, though we may need to retain certain records for legal or legitimate business purposes. We'll explain what we can and cannot delete when you make such a request.

How to Exercise Your Rights

Contact us at info@tesivivozarihion.com or call +61417036369 to make any privacy-related requests. We typically respond within 30 days and will verify your identity to protect your information from unauthorized access.

Complaints Process

If you're concerned about how we've handled your personal information, please contact us first so we can address your concerns. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Technical Safeguards

• SSL encryption for all data transmitted between your browser and our servers
• Regular security audits and vulnerability assessments of our systems
• Secure cloud storage with access controls and monitoring
• Regular software updates and security patches to protect against known threats

Access Controls

Only authorized staff members have access to your personal information, and only when necessary for providing our services. All team members receive privacy training and are bound by strict confidentiality agreements.

Incident Response

In the unlikely event of a data security incident, we have procedures in place to respond quickly, assess the impact, and notify affected individuals and relevant authorities as required by Australian privacy law.

Retention Periods

• Course enrollment and progress data: Retained for 7 years after course completion to provide ongoing certificates and support
• Contact information: Kept while you're an active learner, plus 2 years for follow-up support
• Payment records: Retained for 7 years as required by Australian taxation law
• Website usage data: Typically deleted after 24 months unless needed for security purposes

Secure Deletion

When we delete your information, we use secure deletion methods that make the data unrecoverable. This includes removing backups and ensuring our service providers also delete your information from their systems.

Account Closure

If you close your account or stop using our services, we'll begin the deletion process according to our retention schedule. Some information may be retained in anonymized form for statistical purposes or as required by law.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand which content is most valuable to learners
• Functional cookies: Remember your preferences and login status
• Analytics cookies: Provide insights into website usage patterns

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences or by using our cookie preference center. Note that disabling certain cookies may affect some website functionality, but won't prevent you from accessing our educational content.

Safeguards for International Transfers

• We only use service providers that offer adequate privacy protections
• Contractual agreements ensure your data receives equivalent protection to Australian standards
• Regular assessments of our service providers' privacy and security practices
• You can request information about where your data is processed at any time

How We Notify You of Changes

• Email notification to active learners about significant policy changes
• Prominent notice on our website highlighting recent updates
• Updated effective date at the top of this policy
• Opportunity to review changes before they take effect

Your Options

If we make significant changes that affect how we use your personal information, we'll give you options to accept the changes or close your account if you prefer not to continue under the updated terms.